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These terms set out the rules that apply when you open an account on fg990 and use our lobby, wallet and support services. Your use of the site means you have read and accepted what is written here — so take a moment to go through the sections that matter to your account.
These terms form the entire agreement between you and fg990 for every interaction on this site — browsing the lobby, placing activity through your account, funding your wallet via bKash, Rocket or Upay, and reaching our support team. They apply from the moment you create an account and remain in effect for as long as your account exists, even if you are not actively using it. Access to fg990 and the services described here depends on your local law and the eligible regions we serve. We do not represent that every feature is available in every location, and it is your responsibility to confirm that your use of this site complies with the rules in your jurisdiction. We may update these terms when our services change or when applicable rules require it. When that happens, we post the revised version on this page. Continuing to use your account after a revision is published constitutes acceptance of the new version. If a specific clause conflicts with a localised notice shown inside your account, the account-level notice takes precedence for that matter. Questions about a specific clause can be sent to our support team through the contact route listed on the support section of this page.
Not every part of your experience on fg990 falls under the same rule. The four areas below define what is inside these terms, what sits at the edges, and what falls outside entirely so you know exactly which policy governs which situation.
Rules covering account creation, login, identity verification and session use are fully within these terms. This includes how you open your account, how we handle inactive accounts and what happens if access is restricted based on your eligible region or local law.
Wallet activity — funding your account through bKash, Rocket or Upay and requesting withdrawals — falls under these terms together with any transaction-specific notice shown in your account wallet area. We do not guarantee processing timelines; follow the instructions displayed at the time of each transaction.
The lobby, game titles available from Joker, Bigtime Gaming, Pragmatic Play, PlayStar and Microgaming, and all written content on this site are covered by these terms. Game availability may vary by region. RTP figures are shown only where the studio or title exposes that data in the lobby.
Payment processors, game studios and any external link you follow from this site operate under their own terms. fg990 is not responsible for the policies of third-party providers. Always check the relevant third-party terms before sharing information with or transacting through them.
These terms are not one-directional. You have clear, practical actions available to you at any point while your account is active. Reviewing your transaction history is straightforward — open the wallet section of your account and the full record of deposits and withdrawals is listed there, including which payment method was used each time. If any account detail is incorrect — name spelling, contact address, linked wallet number — you can request a correction by contacting support with the relevant document. We aim to process such requests promptly, though we do not publish a fixed timeline. If a clause in these terms is unclear or you want to understand how a specific rule applies to your account, raise the question through the support route listed on this page. You are also entitled to request that your account be closed; submit that request through support and we will confirm the steps shown in our account closure process.
Open the wallet section inside your signed-in account to see a full transaction log, including the payment method — bKash, Rocket or Upay — used for each entry.
Contact support with supporting documentation if any registered detail on your account needs to be updated. We verify changes before applying them.
If a clause here is unclear, send your question through the published support route. We will respond with the applicable account-level explanation rather than a generic answer.
You may ask us to close your account at any time. Support will confirm the closure steps and any outstanding wallet balance instructions relevant to your account.
If something in these terms needs clarification or you have an account matter that references a specific clause, use the contact routes below. We do not publish response time commitments, but we do respond to every message sent through a visible channel on this site.
Open the chat widget visible on the site when you are logged in to your account. Use this for account-specific term queries where you need to reference your wallet or transaction record directly.
Send detailed policy questions or account correction requests to the support email address published in the contact section of the site. Include your account reference and the clause number where relevant.
The help section of the site covers common account and terms questions organised by topic. Check there first for answers about wallet rules, account closure or access eligibility before raising a new support request.
Understanding how we manage your account data and apply these terms in practice matters as much as the clauses themselves. Here is how each area works.
We retain account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of the data held on your account by contacting support with your account reference and a description of what you need.
We use cookies to maintain your login session, remember lobby preferences and understand how pages are used. The cookie notice shown on your first visit sets out the categories in use. Adjusting your browser settings to block cookies may affect account functionality, including wallet access.
You are responsible for keeping your account credentials private. If you think your account has been accessed without your knowledge, contact support immediately using the live chat route. Do not share your password or linked wallet details — bKash, Rocket or Upay — with any third party.
We update these terms when our services or applicable rules change. If you want to suggest a correction or flag a clause that appears inconsistent with how your account operates, send the detail to support by email with the relevant section reference included.
These are the questions we see most often about our terms. If yours is not here, send it through the support routes listed above.
The core account terms apply regardless of whether you use bKash, Rocket or Upay. Each payment method may also display its own transaction-level notice at the time of the transaction inside your wallet. That notice works alongside these terms, not in place of them.
We post the updated version on this page. If you continue using your account after the update is live, that counts as acceptance. We do not send individual notifications for every revision, so checking this page periodically keeps you current with any changes that affect your account.
Yes. Access may be restricted where your account does not meet verification requirements, where use appears inconsistent with these terms, or where your location falls outside the eligible regions we serve. The restriction notice shown in your account will describe the relevant reason and the steps available to you.
Contact support with your account reference and the approximate date you registered. We can confirm which version of the terms applied at that time and share the relevant clause text if you need it for a specific query.
These terms cover the full fg990 account, including the casino lobby — slots from studios like Pragmatic Play and Microgaming — and the sportsbook section. Where a specific product area carries an additional notice, that notice is displayed within the relevant section of the lobby.
Open the wallet section of your account and note the transaction reference number. Then contact support by email or live chat with that reference and the clause you believe applies. We will review the record and respond with an account-level explanation of what occurred.