Mobile / Live
This page sets out the legal framework that governs your use of fg990 and the obligations we both carry. Access to the platform and its features — including account transactions via bKash, Rocket or Upay — depends on your local law and the eligible regions we serve. Read through carefully so you know where you stand.
fg990 operates this platform subject to the laws of the regions where access is permitted. Your ability to open an account, make deposits through bKash or Rocket, place wagers or withdraw to your Upay or Rocket wallet is conditional on your local law allowing such activity and on your falling within the eligible regions we cover. We do not make representations about legality in any jurisdiction outside our stated scope — it is your responsibility to check whether accessing fg990 is lawful where you are located before using the service. We update these terms when our policy or operating conditions change. Material changes are communicated through the account notification area visible once you log in; continuing to use the platform after a notified change constitutes acceptance. If any provision here is found unenforceable under applicable law, the remaining provisions stay in force. Nothing in this policy overrides statutory rights you hold under local consumer-protection law. Where a conflict arises between a localised summary and the full policy text, the full text controls. Contact our support team through the published routes below if any clause is unclear before you proceed.
Our legal policy draws clear lines between what fg990 governs directly and what falls outside our remit. Understanding the scope helps you know which questions to bring to us and which to direct elsewhere — for example, to your mobile wallet provider if a bKash transfer query sits with them rather than with us.
Account creation, login, session management and identity verification are all governed by this policy. We set the rules for opening, suspending or closing an account. Steps shown inside your account area are binding regardless of device.
Deposits and withdrawals processed through bKash, Rocket and Upay are covered here in terms of our acceptance and release obligations. The wallet provider's own terms cover what happens on their side of the transfer.
Game titles available in the lobby, promotional notices published in the account area, and any written content on fg990 fall within this policy. We own or license all content displayed; you may not reproduce it without written consent.
Studio game engines from providers in our lobby, external payment processors and any linked services operate under their own terms. fg990 is not liable for the conduct or policies of those third parties.
You hold a set of practical rights relating to your fg990 account that this policy supports. You can review the transaction history tied to any bKash, Rocket or Upay movement directly inside the account wallet section — no support request needed for that. If your account details are incorrect — name spelling, contact number, wallet reference — you can raise a correction request through the support channel listed below, and we will action it once identity is confirmed. Where you disagree with a decision we have made about your account, you can submit a formal query in writing through our support route; we will respond through the same channel with our reasoning. You are also entitled to request a copy of the account data we hold on you by contacting support directly. We do not share your personal account data with third parties outside the operational scope described in this policy, except where local law requires it or where a payment processor needs it to complete a transaction you have initiated. Keep your login credentials private; if you suspect unauthorised access, report it to us immediately so we can review the account.
Open the wallet section after logging in to see a timestamped record of every deposit and withdrawal, including those made via bKash, Rocket or Upay.
Submit a correction through our published support route. We verify identity before making any change to your registered name, number or wallet reference.
Write to us through the contact route below. We address policy queries in writing so there is a clear record for both parties.
You may ask us what data we hold on your account. Submit the request through support; we will confirm scope and respond through the same channel.
Legal and policy questions deserve a clear paper trail. Use the routes below to raise anything related to account access, policy scope or a data request. We respond through the same channel you used so the exchange stays on record. Availability depends on our published operating schedule shown in the help section of your account.
Open the chat widget from any page on fg990 while logged in. Use this route for account-access queries that need a quick response.
Send policy, data or formal dispute queries to our support email address listed in the help section of your account. Written channel preferred for legal matters.
The help area inside your signed-in account lists current contact routes and published response windows. Check there first for the most up-to-date route details.
Our approach to data, cookies and account security is set out here in plain terms. We collect only the information needed to operate your account, process transactions via bKash, Rocket or Upay, and meet any applicable legal requirements. Cookie preferences can be adjusted through the browser settings on your device or through any consent prompt shown on the site. We retain account records for as long as required by our operational obligations or applicable law; after that period, records are deleted or anonymised. Security on your account is your shared responsibility — we maintain our systems, and you keep your credentials private. If you want to request changes to how we handle your data, the support routes listed above are your starting point.
We collect account registration details, wallet references for bKash, Rocket or Upay, and session data needed to operate the service. We do not collect more than the scope of your account use requires.
Cookies support session continuity and lobby navigation across devices. You can review or adjust cookie settings through your browser. We do not use tracking cookies for third-party advertising without disclosure.
Keep your login and wallet credentials private. Report any suspected unauthorised access immediately via the live chat or email route. We review flagged accounts promptly on the basis of published procedures.
Account records are retained in line with our operational and legal obligations. Once retention obligations are met, data is deleted or anonymised. Submit a data request through support to ask what we hold.
These are the questions we hear most often about how this policy works, what your rights are and how to raise something with us. If your question is not here, the support routes in the section above are the right next step.
Access to fg990 and its features depends entirely on your local law and whether you are in an eligible region. We do not make a legal determination on your behalf. Check the applicable rules in your location before using the service.
This policy covers your account, all transactions processed through bKash, Rocket or Upay, the game lobby content on fg990 and any communication we send you. Third-party services — including studio game engines and wallet providers — operate under their own separate terms.
Submit a written data request through our email support route or live chat. We confirm the scope of what we hold and respond through the same channel. Check the help section of your account for the current contact address.
Yes. Contact support through live chat or email with your correction request. We verify your identity before making any change to registered details such as your name, phone number or linked bKash or Rocket wallet reference.
Material changes are notified in the account notification area visible after you log in. Continuing to use the platform after a notified change means you accept the updated terms. If you disagree, stop using the service and contact support to discuss your account.
Send a written query through our email support route, describing the decision you are disputing. We respond in writing through the same channel with our reasoning. Using the written route keeps a clear record for both parties.