Mobile / Live
This page collects the questions we hear most from Bangladesh. Whether you are sorting out your account wallet, checking how bKash deposits work, or figuring out which game category to start with — the answers are here, organised so you can find them quickly.
We have structured this FAQ around the exact steps you go through: opening an account, connecting a local payment wallet, browsing the lobby, and reaching support when something is unclear. Each question maps to a real task inside the platform — not a generic explainer. For wallet questions, the answers reference bKash, Rocket and Upay specifically, because those are the verified local payment rails we support.
These figures describe the structural shape of the platform — what categories exist, how you can access them, and which languages and wallet routes are configured. They are not projections or marketing claims; they reflect what is built and visible in the lobby today. Use them as a quick reference before diving into the detailed FAQ answers below.
4
5
3
1
If this FAQ does not answer your question, there are published routes to reach the support team directly. Use the channel that fits your situation — account issues tend to be faster through live chat since agents can pull up your account record in the same session.
Available through the signed-in account area. Open the chat widget from the support section of your dashboard. Use this route for account access questions, wallet connection and game-access issues where a quick back-and-forth helps.
Submit a written query through the contact form in your account settings. Include your registered mobile number and, for payment questions, the bKash, Rocket or Upay reference number. Written records help both sides track the resolution.
Searchable articles covering account setup, wallet steps and lobby navigation are published inside the Help Centre, accessible without logging in. Start there for step-by-step account or payment walkthroughs before opening a live query.
Every answer on this page is written by the fg990 team based on how the platform actually works — not copied from a generic template. When a step changes (a wallet flow update, a new game category, a support-route adjustment), we update the relevant FAQ entry.
Every answer here comes from the fg990 team, not a third-party aggregator or auto-generated summary. If something is uncertain, we say so and point you to the relevant account screen instead of inventing a detail.
Answers that mention bKash, Rocket or Upay are matched against the actual payment configuration. We only name a wallet if it is active in the system. We do not list Nagad or Bank Transfer here unless the account wallet screen shows them as available.
We do not publish deposit or withdrawal processing times, fee percentages or payout speeds unless the platform's own account screen shows them. Where timing matters, we tell you where to check — not what to expect from a made-up figure.
Game categories, studio availability and wallet routes can change. We review FAQ entries when a known change happens and update the affected answer. Check the date on any answer if you need the most current detail.
Some parts of fg990 are visible without an account; others only open once you are signed in. This comparison covers the practical difference so you know what to expect before and after account creation. The FAQ answers below assume you are working from a signed-in state unless the question says otherwise.
You can browse game categories — slots, live casino, crash games, sportsbook — without logging in. Studio names and game thumbnails are visible. To open a real-money round, a signed-in account is required.
bKash, Rocket and Upay wallet steps are only available inside the signed-in account area. The deposit and withdrawal screens, along with transaction history, are account-gated and do not appear to a guest session.
Cricket match markets — including IPL and BPL categories — are visible in browse mode, but placing a bet requires a funded account. Check the sportsbook lobby to see which markets are currently listed before you fund.
The Help Centre articles are public. Live chat and email support are accessible to both signed-in and signed-out sessions, though account-specific queries will require you to confirm your registered details before the agent can act.
The lobby is organised around four clear categories rather than a single undifferentiated game wall. Slots from studios like Pragmatic Play and Microgaming sit separately from live casino tables; crash games including Crash Betboost have their own room; and the sportsbook — with cricket as the featured category — is one tab away.
Slot titles are browsable by studio — Joker, Bigtime Gaming, Pragmatic Play, PlayStar and Microgaming each have a filter. Bengal Gold Reels and Slot Tournament Bangladesh are examples from the current catalogue. RTP is shown only where the studio exposes it.
Live Poker Pro and other live dealer tables sit in the live casino category. Table limits and game variants are listed on the lobby card before you enter. Switch between table types from the category rail without leaving the live section.
The sportsbook foregrounds cricket — IPL, BPL and international matches appear as the primary market row. Football Lucky Bet and other sports categories are also listed. Market depth depends on the fixture schedule active at the time you browse.
Crash Betboost and related crash-format games are grouped in a dedicated room. The room is accessible from the main lobby nav. Round history is visible on-screen during play. Mobile and desktop rendering are consistent across this category.
These are the questions we see most often from Bangladesh. The answers are written to match what you actually see in the account area — not a scripted response that does not match the screen in front of you. If your question is not here, use the live chat or email route listed in the support section above.
Log in and open the wallet section of your account. Select bKash from the listed payment options and follow the fields shown on that screen — the send number, amount and reference are all specified there. Complete the bKash transfer from your own app, then confirm on the fg990 deposit screen. Processing steps and any limits are shown on the deposit page itself.
Yes. Rocket and Upay are both available as verified wallet options in the same account wallet area. Select the one you want from the payment method list. The steps mirror the bKash flow — enter the amount, follow the on-screen transfer instruction, and confirm. Only use a wallet registered in your own name.
Most delays come from a missed confirmation step on the fg990 deposit screen, or a reference number that was entered incorrectly. Check your bKash, Rocket or Upay transaction history to confirm the transfer completed on your wallet side. If the transfer shows as sent but the balance has not updated after a reasonable wait, contact support via live chat with the transaction reference ready.
Open the main lobby and select the Live Casino category from the navigation rail. Live Poker Pro and other active tables are listed there with their current status and table limits visible on the lobby card. You do not need to search by studio — the category filter shows all live tables available at that moment.
The slot lobby has a studio filter at the top of the category page. Select Joker, Bigtime Gaming, Pragmatic Play, PlayStar or Microgaming to narrow the view to that studio's titles. Bengal Gold Reels and Slot Tournament Bangladesh are available in the current catalogue. RTP information appears on the game card only when the studio publishes it.
Cricket is the primary sports category on the sportsbook, covering IPL, BPL and international fixtures when they are scheduled. The market row for cricket appears at the top of the sportsbook lobby. Available markets depend on the live fixture calendar; check the sportsbook tab directly to see what is listed at the time you visit.
First, confirm you are using the correct registered mobile number and password. If you have forgotten your password, use the reset option on the login screen — it sends a verification step to your registered contact. If the reset flow does not work or your account appears locked, reach support through live chat or email with your registered details to hand.