Mobile / Live
fg990 collects only the information needed to run your account, process wallet transactions through bKash, Rocket and Upay, and keep your session secure across devices. Access to this platform and all related data practices depend on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration: your name, contact information and the payment identifiers linked to your wallet — such as a bKash or Rocket number — so that deposits and withdrawals can be matched to your account record. We also log session data, device type and browser information to maintain continuity between your mobile and desktop access. This data is used to operate your account, verify transactions and respond to support requests you raise. We do not sell your personal information to third parties. Data shared with payment processors — including Rocket and Upay — is limited to what those services require to complete a transaction and is governed by their own policies. We retain account records for as long as your account is active and for a period afterward as required by applicable regulations, which vary by jurisdiction. Your continued use of this platform from Bangladesh or any eligible region constitutes acceptance of these practices as described here. If local law in your region restricts any part of this policy, those restrictions apply to your use.
Transaction identifiers linked to bKash are stored against your account to allow wallet reconciliation and support queries.
Rocket transaction references are retained for the period required to resolve disputes and meet applicable record-keeping obligations.
Upay payment confirmations are logged in your account history, accessible from the wallet section of your account dashboard.
Browser type, device model and session tokens are stored to maintain secure login continuity and detect unusual access patterns on your account.
This policy covers data collected directly through your fg990 account and on this website. It does not extend to third-party services that operate under their own terms, including payment processors, game studios or linked platforms. Review each section below to understand what falls inside and outside the scope of this policy.
Data collected at login — email address, device fingerprint and session token — falls under this policy. We use it only to authenticate your session and protect your account from unauthorised access.
Payment references generated through bKash, Rocket or Upay are covered here to the extent we store them. The payment processors themselves operate under their own separate privacy terms.
Cookies placed by this site to remember your lobby position, preferred language or session state are within scope. We do not use persistent tracking cookies for advertising without your consent.
Game studios such as Pragmatic Play, Microgaming and Joker handle game session data on their own infrastructure. Their data practices are outside the scope of this policy; check their published terms directly.
You have practical choices about the data we hold on your account. You can request a copy of the personal information we have on file by contacting our support team through the route listed in the Support section below. If any detail in your account record is wrong — for example, a contact number or linked wallet identifier — you can correct it from the account settings page while signed in. If you want to close your account and request deletion of your data, raise that request directly with support; we will confirm what can be removed and what must be retained under applicable obligations. Availability of these rights depends on your local law and the eligible region from which you access this platform. We aim to respond to all data requests within a reasonable period and will let you know if anything in your request cannot be actioned and why.
Contact support to request a summary of the personal data held against your account, including login history and wallet identifiers.
Update your contact information and linked wallet details directly from the account settings page while you are signed in.
Send a specific question about how your data is used to the support team; we will respond with the relevant section of this policy and any applicable clarification.
Ask support to close your account and outline what data can be removed; we will confirm what is retained for regulatory reasons and the timeline for deletion.
If you have a question about this policy, a data request or a concern about how your information is handled, use the contact routes published on this site. We do not invent channels or response windows not shown here.
Open the live chat widget from any page while signed in to raise a privacy or data question directly with our support team.
Send your data request or policy question to the support email address published in the Contact section of this site for a written response.
The Help Centre accessible from your signed-in account area covers account data, wallet records and how to submit a formal data request.
We apply access controls to limit who inside our operation can view your account data, restricting it to the roles that need it to process transactions or respond to support. Cookies used on this site are session-scoped unless you have accepted persistent cookies through the consent prompt. Account records are retained while your account is open and for a regulated period after closure; the exact retention period depends on applicable local requirements. You can request changes to your contact or wallet details at any time from the account settings page.
Your account data is accessible only to authorised roles within our operation. Payment identifiers like bKash or Rocket numbers are not exposed to staff who do not require them for transaction processing.
Session cookies maintain your lobby state and login continuity. You can clear them from your browser settings at any time; persistent cookies require your consent through the on-site prompt.
We keep account records for as long as your account is active and for a further period required by applicable regulations in your eligible region. Exact durations depend on local law.
If this policy changes in a way that affects your rights, we will post an update on this page. Continued use of your account after a posted change constitutes acceptance of the revised terms.
These are the questions raised most often about how we handle account and payment data. If your question is not here, contact support through the routes listed above.
We collect your registration details — name, contact information and the wallet identifier you use, such as a bKash or Rocket number. We also log device and session data to maintain secure access across your mobile and desktop sessions.
Payment references are shared only with the relevant payment processor — bKash, Rocket or Upay — to complete the transaction. We do not share your wallet identifiers with game studios or advertising partners.
Contact our support team via live chat or the published support email and ask for a data summary. We will compile the personal data held against your account and respond through the same channel you used to ask.
Yes. Sign in and open the account settings page to update your contact information or linked wallet identifier. If a field is locked and you cannot edit it, raise a correction request with support and we will action it.
We retain records for a period after account closure as required by applicable regulations. The exact duration depends on your eligible region and local law. You can ask support for clarification on the retention period that applies to your account.
No. Game session data handled by studios such as Pragmatic Play, Microgaming or Joker runs on their own infrastructure and is subject to their own privacy terms. This policy covers only the data we collect and store directly on this platform.